privacy policy
1. Who We Are
UpgradeUX is an independent web design and development agency based in Mumbai, Maharashtra, India, providing professional web development, UI/UX design, SEO, and related digital services to clients worldwide.
UpgradeUX
Navi Mumbai, Maharashtra, India
2. Data We Collect
We collect personal data only to the extent necessary to provide our services and communicate effectively with prospective and active clients. The categories of data we may collect include:
| Category | Specific Data Points | Source |
|---|---|---|
| Personal Information | Full name, company name, job title | Contact forms and direct enquiries |
| Contact Details | Email address, phone number, WhatsApp number | Contact forms and communication |
| Project Information | Project requirements, business goals, budget, timeline | Discovery calls, enquiry forms, proposals |
| Communication Records | Emails, WhatsApp conversations, meeting notes | Direct communication |
| Technical Information | IP address, browser, device type, pages visited | Analytics and website usage |
| Billing Information | Invoices and payment history (excluding card details) | Payment processing |
We do not collect or store sensitive personal information such as government-issued identification numbers, passwords, payment card details, biometric information, or other sensitive personal data unless required to provide our services.
3. How We Collect Your Data
Contact and enquiry forms: When you submit a form on this website requesting a quote, consultation, or information, we collect the details you provide.
WhatsApp and direct communication: When you contact us via WhatsApp, email, or phone, we retain records of those communications to manage our relationship and project delivery.
Website analytics: When you visit this website, automated tools (such as Google Analytics) may collect technical data including your IP address, device type, browser, and browsing behaviour on our site.
Project onboarding: During the course of a service engagement, you may share additional information necessary for project delivery. This is handled in strict confidence.
4. How We Use Your Data
We use personal data only for the purposes for which it was collected or for compatible purposes you would reasonably expect. Specifically, we use your data to:
5. Why We Process Your Information
We aim to handle personal information in accordance with applicable privacy and data protection laws, including the Digital Personal Data Protection Act.
| Processing Activity | Legal Basis |
|---|---|
| Responding to enquiries and providing quotations | Consent; Legitimate interest |
| Delivering contracted services | Contractual necessity |
| Issuing invoices and maintaining financial records | Legal obligation |
| Website analytics and performance monitoring | Legitimate interest; Consent |
6. Information You Provide Voluntarily
When you contact us, request a quotation, complete a contact form, subscribe to updates, or communicate with us, you may voluntarily provide personal information including:
- Name
- Email Address
- Phone Number
- Company Name
- Project Requirements
- Budget
- Any Other Information You Choose to Share
7. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized where reasonably possible.
8. Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Contact us regarding any privacy concerns
10. International Data Transfers
If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.
By using our services, you consent to such transfers where permitted by applicable law.
11. Third-Party Services
Our website may use trusted third-party providers including:
- Google Analytics
- Google Fonts
- Cloudflare
- Vercel
- Razorpay (if applicable)
- Stripe (if applicable)
- Resend
12. Children's Privacy
Our services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age required by applicable law.
If we become aware that such information has been collected, we will promptly delete it.
13. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. Your information may be shared only with trusted third-party service providers that help us operate our business, such as website hosting providers, email delivery services, analytics providers, payment processors, or when required by law.
These Privacy Policy were last updated on 6 July 2026.
By using our website or contacting us, you acknowledge that you have read and understood this Privacy Policy.